Customer Relations


    • CRM Customer Management

    This course explores the relationship between a business and its customers. In this course you will learn about different types of customers, techniques for working with customers and how to build customer relationship skills. You will also learn how technology can be used to enhance customer relationships, and how to win back defecting customers.

    Who should be doing this course?

    This course is suitable for anyone who is interested in learning more about customer relationships in business.
    Whether you are a new business owner, wanting to create customer relationships, or an established organization seeking for ways to improve your customer relationships this course will teach you how to build effective and profitable customer relationships.

    Learning outcomes

    After completing this course, you should be able to:

    • Describe the types of customer relationships in business
    • Discuss ways of getting to know your customer
    • Use different techniques for building customer relationships
    • Manage customer retention
    • Review the use of technology in building customer relationships
    • Identify reasons why customers leave

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